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Removing bounced e-mail addresses

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  • Brianna

    Bounced emails are automatically removed from your account. Doesn't get much easier than automatic!

    While we don't have a way to remove addresses that haven't opened a campaign is a set amount of time, we do automatically create a group called "Undefined Fans." This group consists of fans who have never opened a campaign. They are undefined because we don't have any data on their interactions. We don't suggest completely emptying out the group since new fans will start here. What you can do, though, is go to search your account and set the parameters to look for fans who signed up before DD/MM/YY and are in the group Undefined Fans. Then, remove these fans from your account.

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